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GENERAL
off—white.com/ is the property of Off White Operating S.r.l., (company number MI – 2026193, VAT number. 08436950961), company subject to management and coordination by New Guards Group Holding S.p.A., pursuant to art. 2497 and following of the Italian civil code, whose registered office is at Via Filippo Turati 12, 20121 Milan, Italy (IT) (OW, we, us and our) and the services (Services) that are provided by Farfetch UK Limited and/or Farfetch US LLC (Provider) depending on your location under its trading division Black & White, as more particularly detailed infra below in the section headed “Operation of Website” and “Services and Products”.
OTHER SITE POLICIES
Please review our Terms & Condition, Return Policy, Privacy and Cookies Policy (collectively, the “Site Policies”). All Site Policies are incorporated in these Terms and Conditions by this reference and, therefore, apply to your access to, use of and purchase of products from the Site (“Product”). If you do not agree to our Site Policies, please do not use the Site. We reserve the right to make changes to the Site, the Site Policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
ACCESS TO SITE It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site. We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware.
We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.
OPERATION OF WEBSITE AND DELIVERY OF SERVICE Operation of Website and Delivery of Services OW subcontracted the operation of certain aspects of the Website to Black & White, a trading division of Farfetch. As such, Farfetch provides and/or procures certain services on behalf of OW to enable the operation of the Website and for you to search through the Website and purchase products from OW. Such Services include, but are not limited to, payment processing, customer service, hosting, and delivery logistics. The specific Farfetch entity procuring such payment processing services will depend on your location. If you are located in the USA then Farfetch.com US LLC will procure the payment processing services; if you are located anywhere else in the world Farfetch UK Limited will procure the payment processing services. Farfetch UK Limited is a company registered in England and Wales whose office is at The Bower, 211 Old Street, London EC1V 9NR United Kingdom. Its registered company number is 06400760 and its VAT number is GB 204 0769 35.
Farfetch.com US LLC is a company registered in the USA whose office is at 2301, East 7th Street, Suite A-250 Los Angeles, California, 90023. Please note that the delivery logistics service is being provided by the Provider to you, the customer, and as such you are entering into a contract for delivery services provided by the Provider. The Provider may make a charge for these services which will be shown in at prior to checkout and your purchase of the Products.
Products
The Products are owned and sold on the Website by OW. OW attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. Please note that the images of the Products on the Website are for illustrative purposes only and while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Purchase for personal use only
You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our Terms and Conditions Neither OW nor the Provider has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Ordering and availability
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Pay Now” button on the checkout page. All orders are subject to email confirmation by us. After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number.
Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Pay Now” button, you enter into an obligation to pay for the Products. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (“Despatch Confirmation”). The contract between you and us in relation to the Products ordered (“Contract”) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract. The Contract will relate only to the Product(s) whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
Please note that the Products displayed on the Site may be out-of-stock or discontinued, and availability is not guaranteed.
DELIVERY AND SHIPMENTS
Shipping Costs You are responsible for the shipping costs associated with the delivery of the Products you purchase on the Site as specified on your order confirmation. Delivery and Delivery Conditions for DHL Express Customs These Terms are used for the provision of services by DHL Express express carrier for the delivery of Express cargo for personal use.
1. Terms used in these Terms: Express carrier – DHL Express is represented on the territory of the Russian Federation by two persons: ZAO DHL International and OOO DHL Express. DHL Express, as well as third parties, carry out joint activities for the international transportation of Express cargo and customs operations in relation to Express cargo. The customs representative is DHL Express LLC, which performs customs operations on behalf of and on behalf of the declarant or other interested parties in accordance with the customs legislation of the Customs Union. Express cargo – goods, transported as part of high-speed transportation by any means of transport using the electronic information system for organizing and tracking transportation on the site in order to deliver this product to the Recipient in accordance with an individual bill of lading for the minimum possible and / or fixed period of time. Sender – a legal entity, usually an online store, that has delivered the Express carrier for delivery to the Express carrier. Recipient – a natural person, the recipient of Express cargo indicated on the DHL Express bill of lading.
2. Subject of these Terms
2.1. These Terms constitute a public offer and constitute a contract of carriage and customs operations in respect of express consignments of a consignment between the Sender / Recipient, the Express Carrier and the Customs Representative (hereinafter referred to as the Agreement).
2.2. By pressing a button, putting a tick or another sign in the field “I accept the terms of the Public Offer” and / or any other actual confirmation of consent on the Sender’s website when ordering, the Express Cargo Consignee accepts the provisions of this Agreement on his own behalf and on behalf of others directly or indirectly interested parties, including the Sender.
2.3. In accordance with the legislation applicable in the Russian Federation, the Express carrier and the Customs representative are entitled to demand from the Recipient the documents and information necessary for the international transportation of Express goods and customs operations in relation to Express cargo, including information containing commercial, banking and other secrets protected by law, or other confidential information, and to receive such documents and information in time to ensure compliance with the laws established by law fights. The Express Carrier and the Customs Representative acknowledge and confirm that the information received, constituting state, commercial, banking and other secrets protected by law (secrets), or other confidential information will not be disclosed or used by the Express Carrier,
3. Terms of delivery via DHL Express.
3.1. The Sender and the Recipient agree that for the transportation of goods via the DHL Express network, the usual DHLExpress Delivery Terms apply, the main provisions of which are important for the Recipient, are listed below:
Delivery and undeliverable
Cargoes cannot be delivered to the addresses of subscriber boxes or with the indication of only zip codes. The goods are delivered to the address of the Consignee indicated by the Consignor, however, not necessarily personally to the Consignee. Delivery of goods addressed to the central zone of receipt of goods is carried out in this zone. DHL may notify the Consignee of an upcoming delivery or missing delivery. The consignee may be offered alternative delivery options, including delivery on another day, delivery without a signature, redirection to another address, or pickup from the DHL service department. Some shipping options may be excluded at the request of the Shipper. In the case of unacceptability of the goods, as specified in Art. 2, its understated customs value, the impossibility of finding or identifying the Consignee using reasonable measures, the Consignee’s refusal to deliver or pay Customs duties or other fees related to the Cargo, DHL will take all measures dependent on it to return the Cargo to the Consignor at the expense of the latter; otherwise, the Cargo will be at the disposal of DHL and may be issued, disposed of or sold at its discretion without any liability to the Shipper and any other persons, and the proceeds from the sale of funds, net of Customs duties associated with the Cargo, fees and related administrative expenses shall be returned to the consignor. DHL has the right to destroy any Cargo that DHL cannot return to the Shipper by force of law,
Inspection
DHL has the right to open and inspect Goods without notice in order to ensure security, customs declaration or in accordance with other regulatory and regulatory acts.
DHL Responsibility
DHL’s liability with respect to any Cargo transported by air (including auxiliary road transport or stops on the route) is limited in accordance with the Montreal or Warsaw conventions, or, if these conventions are not applicable, the lower of the following amounts: (i) current market or declared value; or (ii) 19 special drawing rights per kilogram (approximately US $ 26.00 per kilogram). Such restrictions also apply to all other types of cargo transportation, with the exception that in the case of the carriage of goods by road, the restrictions listed below apply. In the case of the international carriage of goods by road, DHL’s liability is limited or deemed limited by the terms of the Convention on the Contract for the International Carriage of Goods by Road (CMR) in the amount of the lower of the following amounts: (i) current market or declared value or (ii) 8.33 special borrowing rights per kilogram (approximately $ 14.00 per kilogram). In the absence of legally applicable or lower liability limits in applicable national law, such restrictions also apply to the inland carriage of goods by road. If the Shipper considers the above limit amounts to be insufficient, he must separately declare the value of the cargo and declare the need for insurance in accordance with the provisions of Section 8 (Cargo Insurance), or insure the Cargo on his own. DHL’s liability is expressly limited to the direct real damage caused to the Cargo as a result of its damage or loss, and may not exceed the limit values per kilogram of the Cargo’s weight in accordance with this Section 6. Any other types of loss or damage are not refundable (including, lost profit, interest income, and business prospects, inter alia) whether such damage or loss is special or indirect, even if DHL was notified lawsuit occurrence of such damages or losses. DHL undertakes to make all reasonable efforts to deliver the Cargo in accordance with the usual DHL delivery schedule, however, such a schedule is not mandatory and is not part of the contract. DHL is not liable for damage or loss caused by the delay, however, in the case of certain Goods, the Shipper may demand limited compensation for the delay in accordance with the terms of the Money Back Guarantee, which can be found on the DHL website at www.dhl.com or by contacting DHL.
Claim deadline
All claims must be submitted by DHL in writing within 30 (thirty) days from the receipt of the DHL shipment; otherwise, DHL will not be liable for any claims. With respect to one Cargo, only one claim can be made, and its settlement is a complete and final settlement of all claims for damages and losses in relation to such Cargo.
DHL Independent Circumstances
DHL is not liable for any damage or loss caused by circumstances beyond the control of DHL. These circumstances include, but are not limited to: the negative effects of electric or magnetic fields on electronic or photographic images, data or recordings or their erasure, any defects or characteristics caused by the nature of the Cargo, even if they were reported by DHL; any actions or omissions of persons who are not DHL employees or contractors, namely, the Shipper, Consignee, third party, customs authorities or other officials; “Force Majeure” – earthquake, cyclone, hurricane, flood, fog, military actions, aircraft crash, embargo, rebellion, riots or industrial conflicts.
Itinerary
The consignor agrees with any route and deviations from it, including the possibility of cargo passing through intermediate transshipment points.
Applicable Law
Any disputes arising out of these Terms, or in connection with them, in the interests of DHL shall be settled in the courts of the country of departure of the Cargo and regulated by the laws of that country, and the Shipper will accept this jurisdiction if this does not contradict the current legislation.
3.2 The full text of the conditions of delivery of DHL Express network is available on the website at www.dhl.ru .
4. Terms of customs operations
4.1. Customs representative:
4.1.1 is entitled to perform customs declaration of Express cargo;
4.1.2 undertakes to inform the Recipient of the date of arrival of the goods at the temporary storage warehouse (hereinafter – TSW) through facsimile or electronic communication;
4.1.3 undertakes to perform other actions stipulated by the customs legislation of the Customs Union and the Russian Federation, necessary for the performance of customs operations, as a person vested with the Recipient authority with respect to the declared Express cargo.
4.2. The recipient is obliged to provide the Customs representative with complete and reliable information and documents required by the customs legislation of the Customs Union and the Russian Federation for the implementation of the express cargo declaration, as well as submit additional documents in accordance with the request of the Customs representative. All necessary documents for declaring goods must be submitted no later than 10 (ten) calendar days from the moment goods arrive at the temporary storage warehouse
4.3. The recipient undertakes to independently comply with all the formalities associated with the frequency of movement of goods across the customs border.
4.4. The Sender and the Recipient guarantee legal authority or other legal grounds for the commission of legally significant actions of the Customs representative on their behalf and are fully responsible for providing complete and reliable information regarding the Express shipment.
5. Responsibility of the Parties
5.1. The Recipient is responsible for the penalties imposed on the Customs Representative as a result of the latter’s violation of customs rules in connection with the provision by the Recipient of incomplete and / or inaccurate information and documents, including non-compliance of the goods transported with the accompanying documents in terms of their name, quantity, and other characteristics that affect for reliable declaration, as well as untimely submission by the Recipient of the specified documents and information, in which case the Recipient agrees to Place of customs representative of the amount of such sanctions on the basis of a separate account.
5.2. The customs representative shall not be liable for lost profits, as well as other indirect and unforeseen losses of the Recipient, even if such losses are predictable or if the Customs representative was notified about them, or could or should have known about them.
5.3. The Parties are exempted from liability for partial or full failure to fulfill obligations under this Agreement if it was a consequence of force majeure circumstances, and if these circumstances directly affected the performance of this Agreement.
6. Tariffs and payment for customs operations:
6.1. The cost of services is determined in accordance with the tariffs of the Customs representative on the invoice date, including the amount of customs and other payments paid by the Customs representative in the provision of services under this Agreement.
6.2. The services of the Customs representative must be paid by the Recipient.
6.3. The customs representative reserves the right at the expense of the Recipient to retain any goods of the latter until the receipt by the Customs representative of the full payment for the services rendered to the Recipient under this Agreement.
7. General provisions
7.1. In case of a change in the text of the Terms and / or Agreement, the Parties agree that the Terms and Conditions in force on the date of receipt of the consent specified in clause 2.2 will be applied.
Delivery and Shipments
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. Delivery is deemed complete upon receipt of the Products to the address you specified in your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses. Products comprised within the same order cannot be delivered to different addresses. We would like to remind you that all Products purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. We shall not be held liable. Shipments are made by our trusted courier and take place from Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours between 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. If you order Products for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return a Product, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will responsible for reclaiming duty directly from your local customs office.
For more information, please visit our Privacy Policy section.
EUROPEAN UNION COUNTRIES
Shipping costs: €15
Countries included: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
NORTHERN EUROPE AND AMERICAS
Shipping costs: €19
Countries included: Canada, Cyprus, Ireland, Jersey, Malta, Mexico, United Kingdom, United States, Croatia, Finland, Norway, Sweden, Switzerland.
APAC
Shipping costs: €24
Countries included: Albania, Australia, Azerbaijan, Bahrain, Brunei, Brunei Darussalam, Cambodia, Canary Islands, China Mainland, Hong Kong SAR, Iceland, India, Indonesia, Japan, Jordan, Korea,Republic Of, Kuwait, Macau SAR, Malaysia, New Zealand, Oman, Philippines, Qatar, Russia, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Taiwan Region, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam.
ROW (Rest Of the World)
Shipping costs: €49
Countries included: Bermuda, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Israel, Kazakhstan, Lao People’s Democratic Rep, Lebanon, Marshall Islands, Martinique, Mauritius, Morocco, Paraguay, Peru, Puerto Rico, Reunion, Senegal, Trinidad and Tobago, Angola.
We offer DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong SAR, Canada, China Mainland, Singapore, Australia, Bahrain, Taiwan Region, Thailand, United Arab Emirates and the United States are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by OW.
No, the shipping address cannot be modified. For any doubts, please contact us at officialbeyourshelf.com
When the order will be tendered to the courier, you will receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, you may visit the courier website and insert the AWB number in the “track your shipment” area.
We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy.
You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time.
To book a free return pick-up:
– sign in to the Site and go to My Account;
– under ‘Orders’ click on the ‘Book a return collection’ link next to the order you want to return;
– select the Products you would like to return and follow the steps to schedule a pick-up time and address.
We will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents. Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier.
Do not seal your package until the driver has checked the contents. Should you have any doubt, do not hesitate to contact us at
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges.
Yes. In order to see your orders, you should sign in to the Site and go to Account, and click on the ‘Orders’ section.